Contact Us

Have a question or need additional assistance regarding a product or service provided by MassMutual Ascend? No problem – we are here to help you quickly, in whatever way we can.

Click HERE to meet your dedicated Annuity Sales Team.

Call Email Fax Mail Live Chat

MARKETING & SALES SUPPORT


RELATIONSHIP MANAGERS
800-438-3398 option 2
Monday - Thursday 8:00 AM - 5:30 PM EST, Friday 8:00 AM - 5:00 PM EST

OPERATIONS


CONTRACTING & COMPENSATION SERVICES
800-438-3398 option 4
Monday - Friday 8:00 AM - 5:00 PM EST
NEW BUSINESS
800-438-3398 option 3
Monday - Friday 8:00 AM - 5:00 PM EST

CLIENT RELATIONS


GENERAL
800-854-3649
Monday - Thursday 8:00 AM - 5:30 PM EST, Friday 8:00 AM - 5:00 PM EST

LIFE & LIFE DEATH CLAIMS
888-863-5891 option 1


Contact us securely
Securely contact us to submit new business, ask questions or make corrections.

MARKETING & SALES SUPPORT


RELATIONSHIP MANAGERS
513-412-5137

OPERATIONS


CONTRACTING & COMPENSATION SERVICES
513-412-5144
NEW BUSINESS
877-731-3920

CLIENT RELATIONS


GENERAL
800-482-8126
DEATH CLAIMS
513-412-5122
LIFE
800-859-0021

Mailing Address

 


P.O. Box 5420
Cincinnati OH 45201-5420

Shipping Address

 


191 Rosa Parks Street
Cincinnati OH 45202

Chat is currently unavailable.

Please try again later.