Privacy / Notice
Rev. 01/2025
Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do. |
What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons MassMutual Ascend chooses to share; and whether you can limit this sharing. |
Reasons we can share your personal information | Does MassMutual Ascend share? | Can you limit this sharing? |
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
For our marketing purposes— to offer our products and services to you | Yes | No |
For joint marketing with other financial companies | Yes | No |
For our affiliates' everyday business purposes— information about your transactions and experiences | Yes | No |
For our affiliates’ everyday business purposes— information about your creditworthiness | No | We don't share |
For our affiliates to market to you | No | We don't share |
For nonaffiliates to market to you | No | We don't share |
Questions? | Annuity and Life Policyholders P.O. Box 5420 Cincinnati, OH 45201 1-800-854-3649 | Long Term Care Policyholders P.O. Box 203098 Austin, TX 78720-3098 1-866-830-0607 |
Who are we | |
Who is providing this notice? | This notice is provided by MassMutual Ascend Life Insurance Company, Annuity Investors Life Insurance Company and Manhattan National Life Insurance Company. |
What we do | |
How does MassMutual Ascend protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We limit access to your information
to those who need it to do their jobs. Our business partners are also legally bound to use your information for our purposes only.
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How does MassMutual Ascend collect my personal information? | We collect your personal information, for example, when you:
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Why can't I limit all sharing | Federal law gives you the right to limit only:
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Definitions | |
Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include: AAG Insurance Agency, LLC, MM Ascend Life Investor Services, LLC, MM Ascend Mortgage Lending, LLC, MM Vine Street, LLC, Massachusetts Mutual Life Insurance Company, C.M. Life Insurance Company, MML Bay State Life Insurance Company, MML Investors Services, LLC, and MassMutual Trust Company. |
Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. MassMutual Ascend only share your information with nonaffiliates as described in this notice, and not so they can market
to you. |
Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include banks, insurance companies and brokerage firms. |
Other important information |
You may have additional rights under state or other applicable laws. We do not share information subject to the Fair Credit Report Act with our affiliates except as allowed by law. We do not share your health information with any third parties unless authorized by you to do so or as allowed by law. We may share such information, to the extent allowed by law, with third parties or affiliates, such as those who assist us in underwriting insurance or investigating a claim for benefits. California Residents: NOTICE OF INFORMATION PRACTICES - In connection with your application, renewal, reinstatement or change in insurance benefits (1) personal information about you or other individuals proposed for coverage may be collected from third parties; (2) some of this personal information, as well as other personal or privileged information subsequently collected by us, may in certain circumstances be disclosed to third parties without your authorization; (3) rights of access and correction exist with respect to all personal information collected; and (4) you may request a more detailed notice of our information practices if you submit a request in writing to us at the address shown in the "Questions" section of this notice. Our complete privacy notice can be found at https://www.massmutualascend.com/privacy-policy/policy. To exercise your right to access, correct, amend or delete your personal information, you must submit a written request to the attention of the Privacy Officer at the address shown in the "Questions" section of this notice. We will respond within 30 business days of receiving your request. If we refuse your request, you may file a statement regarding what you believe to be accurate and fair information and why you disagree with our refusal. Vermont Residents: We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at www.massmutualascend.com/privacy-policy or call (800) 854-3649. |
GLBA2025 (01/2025)